More red tape goes down the toilet
Published: 26 Apr 2017
Plumbers are hailing a new Logan City Council online portal that has slashed the cost and time it takes to access drainage plans.
Drainage Plans Online allows customers to immediately find information on the installed drainage system attached to an existing dwelling/house.
Previously customers had to lodge a formal written request with Council’s Plumbing Services team which would take five to 10 days to complete and cost $51 per plan.
Master Plumbers’ Association of Queensland (MPAQ) said its members have reacted positively to the new online regime.
“A number of members have contacted us to say that the service has saved them time and money,” MPAQ Executive Director Penny Cornah said.
“It has enabled our members to access drainage plans on-site via their smart phone resulting in repairs occurring the same day.
“The dropping of the administration fee has also cut costs to home owners.”
Planning and Development Committee Chair Councillor Russell Lutton said the initiative is another example of Council’s approach to better customer service.
“The successful implementation of Drainage Plans Online has resulted in major efficiency gains for plumbers and real savings for their customers,” Cr Lutton said.
“This Council has declared it wants to be one of the country’s leaders in innovative local government so doing away with outdated and time consuming paper-based systems is a good start.
“The technology allows us to give plumbers mobile solutions as well as cutting red tape and costs to consumers.”
Cr Lutton said Council was exploring ways to apply the technology to improve other Council services.
The free Drainage Plans Online service can be accessed at: